Ambassador Appreciation Letters

Since 2006, Downtown Cleveland Alliance Ambassadors have been Downtown’s mobile concierge and cleaning staff. Throughout the year, our ambassadors help pedestians and motorists with anything from directions to hotels and restaurants to information on construction and events.

Below are some of the most recent thank you letters that we have received about our Ambassadors and their hard work.

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Good afternoon Mr. Conwell -

Over the last four months I have spent a good deal of time around the Playhouse Square area - we are one of the contractors working on the new Cowell and Hubbard Restaurant. During that time I have noticed DCA employees working in the area, and I have been impressed with their courtesy and friendliness, always saying ”Good morning” or ”Hello” with a smile. One person in particular is Melvin, who I was pleased to meet this morning.

Even during inclement weather, he has been out there, always happily doing his job. I just wanted you to know what a great representative of your firm Melvin is, and of the very positive example he sets.

Thanks,

Matt Moore

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Hi,

My name is Maureen Bihn from Cliffs Natural Resources. I have worked in downtown Cleveland for the last 32 years and I have really noticed how clean downtown has been looking.  Today, I saw three very hard working Downtown Alliance  employees and decided to thank them for keeping my city looking so nice.  Their names are Melvin, Danielle and Mr. Brook.  I thanked them and asked if they could give me their boss’s name so I could compliment their efforts.   Thank you so much for this project.  These three workers are truly wonderful ambassadors, not only keeping downtown clean, but so friendly and welcoming.   They are the perfect reflection of what I want portrayed to visitors of our city.    Maureen

MAUREEN A. BIHN

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Dear Mr. Conwell,

I am writing to you about actions of two of your Team Leaders. Tuesday night my wife had car trouble downtown. I went to fix the car so that we could get it home. In the process I met two of the nicest, most helpful guys. Mr. McCann and Mr. Brooks made what could have been a down right miserable evening into a much more bearable ordeal. I can not say enough good things about how helpful they were.

I would like to thank them and you for the service that you provided.

Best Regards,

Jared Lane

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Dear Mr. Mike Conwell,

Hello Mr. Conwell.  My name is Larry Shepherd.  I am a retail employee at the CVS  pharmacy located at 840 Euclid Avenue, in the classic City Club building.  I feel that it is high time to acknowledge the qualified work done by the Downtown Cleveland Alliance.  As a participant in the downtown workforce, I navigate a multitude of variables: bad weather, low sales, customer complaints, point-of-sale computer issues, etc.  The one constant upon which I can rely is the undeviating service of our DCA Clean and Safety Ambassadors. One notable example is the detailed work done by Juanita Williams.  Miss Williams works the A.M. shifts during the business week.  One of her daily appointments is to inspect the sidewalk and lobby areas of my store.  Without fail, she also reports to our front store staff to inquire about the general store environment and any conspicuous behavior that would require DCA or Police attention.  Often this exchange is witnessed by customers looking on with astonishment and approval, who habitually ask: “Does she work for CVS?”  My response: “Why yes–DCA works for all who live, work, and shop in downtown Cleveland”

I do hope that the Downtown Cleveland Alliance will successfully weather the changes in our economy and endure as loyal stewards of safety and sanitation for the preservation of our city center.  Without your service, our dowtown civic experience would be significantly diminished.

Gratefully,
Larry Shepherd

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Mr. Conwell,

My name is Kimberly Moeller form Akron and I had the unfortunate timing to have an accident Saturday am in Cleveland on Carnegie and 14th but had at the same time the most amazing experience by the group of people through your organization.

I was slid on a turn Saturday am and got stuck on the highway divider. Within minutes as I was trying to get a grip, 2 gentlemen came out of nowhere, and were there to check if we were OK. They then proceeded to call for help and a tow truck. Before I knew it a group of 4 were there to assist us. There names were Melvin, Logan, A. Hill, and D. Smith.

I can not express what that meant and how they turned a scary and frustrating situation into an enjoyable one. My kids, ages 17, 14, and 12, all said that ended up being the highlight of their day; even though my youngest ended up missing her basketball game.

They were kind, helpful, professional, funny, and compassionate to the situation. What a great initiative for Cleveland and service fro many. It was cold and snowy that morning and they changed my tire, and stayed with us outside talking and laughing (the police office stayed in his warm running car), though they were soaked themselves…

Again, I can not say thank you enough for this service and those 4 people who I believe were there for a purpose that AM. My family was talking on the way to Cleveland on whether there is a thing as good luck…we decided it is timing with God’s benefit and then this happened. Need I say more?

Please commend Melvin, Logan, A. Hill, and D. Smith for the part they played in touching my family and I am sure the service to many others.

Thank you,

Sincerely,

Kim Moeller